We kindly request to contact us through email at [email protected] regarding REFUNDS/EXCHANGE/RETURNS. We will not be able to reach or track your order number through DM on Instagram. Please email us first with your name, order number, and stating the reason for your return. Upon confirmation, you may mail out your returned package(s).
- You will be responsible for covering the shipping cost of your return item(s).
- Item(s) must be sent back within 7 days of the delivery date.
- Item(s) must be unworn, unwashed, and have original tags attached.
- Free shipping item(s) are non-refundable.
- Orders placed under SALE or PROMOCODES are not eligible for refund or exchange.
- SEGOVOFFICIAL is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.